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Return Policy:

Kailo is far more than just a business for us. It’s about creating pain-free lives. Kailo has already changed thousands of lives. If you think Kailo will work for you or a family member, try it out risk-free. We offer a no-hassle, 100% money-back guarantee on your purchase price.

If you feel Kailo isn’t working for you within 90 days, we’ll gladly take it back. We offer the same 90 day return policy If you are giving Kailo as a gift. Please provide the gift recipient with your order number. If the gift is returned it will be refunded to the gift purchaser within 14 days of initiating the return. Gift recipients are not entitled to the refund and acknowledge that no refund will be made, except when required by law.

This website offers some very deep discounts on Kailo and we are happy to offer you free shipping on your product purchase as well. However, the purchaser bears all return shipping costs to Kailo. 

Before returning your Kailo, we would love a chance to make sure you’ve found the correct placement. Over 90% of our customers have found an increase in comfort using Kailo. Our goal is to help everyone get relief. To receive placement support, please contact us at

If our agents are unable to help you find relief, the Customer Service agent will progress to the return process for the purchaser.

Please be advised that full refunds are issued only when all the product, including any free product you earned through your purchase, is returned. Partial returns will result in partial refunds.

Customer Service is open from 9:00 am to 5:00 pm MST, M-F. Response times on Customer Service tickets are typically 1-2 business days.

Customers can track orders by searching the tracking number provided in the shipping confirmation email. 

Customers can cancel orders by contacting

International Shipments: Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.